Returns and refund policy


Conditions of Returns:

  • Returns will be accepted upto 5 calendar days from date of purchase
  • To obtain a full refund you must not start using the device, install and/or input any data/software.
  • The goods must be in an ‘as new’ condition and returned in the original, undamaged & complete packaging, along with any accessories and/or free gifts received with them.
  • All Apple Products, Memory cards, USB sticks, Headphones & Earphones, Hard drives/SSD and software packages must still be returned sealed.
  • Goods must be returned with the original receipt or invoice as proof of purchase.
  • Special order items will not be refunded.
  • Refunds will be done back by the same method payment originally paid with.

Faulty goods

All goods are sold with a limited manufacturer’s warranty.

    • Netgear will test the product within 2 working days.
      • Once tested by Netgear, we will open a case with the manufacturer and if the manufacturer opens a warranty case this does not mean they have accepted the device under warranty. They may decline warranty cover once they have received the item if it is not a fault covered under warranty.
      • If the device is sent to the manufacturer and it is not a fault covered under the manufacturer's warranty there will be a £50 charge for transportation and administration for sending the device.
      • If after testing Netgear finds it is not a warranty fault, the cost of the service will be charged for.
    • The following circumstances are expressly excluded from any warranty cover: 1. Physical damage 2. Liquid Damage, 3. Software 4. Manipulation. 5. Usage beyond the manufacturer's recommendation.
    • Warranty periods:
      • 6 months: Consumables, batteries, cables,
      • 2 years: TVs
      • 1 year: all other products
    • You may lose all data and there is no way of recovering it.
  • First 14 days: We will offer either a repair, exchange or refund if the fault occurs within the first 14 days of purchase, thereafter as above.