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Help & Support

We're here to help, do you need assistance with an item you've purchased or ordered? Got a question about a repair? Need tech support? Let's get you sorted!

I have a question about delivery

Netgear offers an order and collect service as well as complimentary Free delivery on your purchases.

For more information click here

I want to return or cancel my order


Conditions of Returns:

  • Returns will be accepted upto 5 calendar days from date of purchase
  • To obtain a full refund you must not start using the device, install and/or input any data/software.
  • The goods must be in an ‘as new’ condition and returned in the original, undamaged & complete packaging, along with any accessories and/or free gifts received with them.
  • All Apple Products, Memory cards, USB sticks, Headphones & Earphones, Hard drives/SSD and software packages must still be returned sealed.
  • Goods must be returned with the original receipt or invoice as proof of purchase.
  • Special order items will not be refunded.
  • Refunds will be done back by the same method payment originally paid with.

Faulty goods

All goods are sold with a limited manufacturer’s warranty.

    • Netgear will test the product within 2 working days.
      • Once tested by Netgear, we will open a case with the manufacturer and if the manufacturer opens a warranty case this does not mean they have accepted the device under warranty. They may decline warranty cover once they have received the item if it is not a fault covered under warranty.
      • If the device is sent to the manufacturer and it is not a fault covered under the manufacturer's warranty there will be a £50 charge for transportation and administration for sending the device.
      • If after testing Netgear finds it is not a warranty fault, the cost of the service will be charged for.
    • The following circumstances are expressly excluded from any warranty cover: 1. Physical damage 2. Liquid Damage, 3. Software 4. Manipulation. 5. Usage beyond the manufacturer's recommendation.
    • Warranty periods:
      • 6 months: Consumables, batteries, cables,
      • 2 years: TVs
      • 1 year: all other products
    • You may lose all data and there is no way of recovering it.
  • First 14 days: We will offer either a repair, exchange or refund if the fault occurs within the first 14 days of purchase, thereafter as above.
  • I have a question about repairs

    I have a question about home installation

    I am looking for tech support

    We provide a selection of product manuals to help you with your tech. Can’t find what you’re looking for? Try going to the brand’s official website.

    Can I pay for my purchases in instalments

    Explore our payment options here

    Ways to contact us

    How can I contact you via telephone

    You can call us on +350 200 45600

    Can I contact you via Whatsapp?

    You can send us messages via whatsapp to +350 200 45600

    Can I speak to someone on a live chat?

    Our live chat services are available during our opening hours Monday to Friday 9.30am - 7.00pm and Saturdays 10:30am - 2:00pm. We are closed on Sundays and Bank Holidays.

    How do I contact you by e-mail

    You can contact us via the contact form below or email us at

    Contact Us

    If you cannot find the answer to your question on our page and would like a call back, please fill in the contact form below with as much detail as possible on your enquiry.